Effective Date: August 2026

At InXS IV Hydration, appointments, clinical services, medications, and supplies may be reserved or prepared specifically for each patient. This Cancellation & Refund Policy explains how cancellations, rescheduling, missed appointments, prescription medications, and refunds are handled.

1. IV Hydration & Mobile Wellness Appointments

We understand that plans change. If you need to cancel or reschedule your mobile IV hydration or wellness appointment, please contact InXS IV Hydration as soon as possible.

Appointments may be subject to a deposit, cancellation fee, rescheduling fee, or no-show fee as disclosed during the booking process.

Once a healthcare professional has traveled to the appointment location, arrived for the appointment, or treatment-specific medications or supplies have been prepared, some or all charges may become non-refundable.

2. Clinical Eligibility

Booking an appointment does not guarantee that a requested treatment will be administered.

All treatments are subject to appropriate clinical screening, medical eligibility, applicable protocols, and provider authorization.

If a patient is determined to be medically ineligible for a requested treatment, any refund will be handled according to the circumstances of the appointment, services already performed, third-party fees already incurred, and applicable law.

Fees for completed medical evaluations, Good Faith Exams, consultations, laboratory testing, or other services already provided may be non-refundable.

3. GLP-1 & Prescription Weight-Management Services

GLP-1 and other prescription weight-management treatments require appropriate medical evaluation and authorization by a qualified prescribing provider.

Payment for a program, consultation, or medication does not guarantee that a prescription will be issued. Prescribing decisions are made solely according to clinical judgment and applicable medical requirements.

If treatment is not medically appropriate, charges for services already completed—including consultations, evaluations, laboratory services, or other third-party services—may remain non-refundable.

4. Prescription Medications

Because prescription medications are patient-specific, medication orders generally cannot be canceled, returned, exchanged, or refunded once the prescription has been processed for fulfillment by the dispensing pharmacy, except when otherwise required by law or permitted under the pharmacy's policies.

Patients should contact InXS IV Hydration as quickly as possible if they wish to cancel before a medication order has been submitted for fulfillment.

Cancellation cannot be guaranteed once pharmacy processing has begun.

5. Shipped Medications

Prescription medications may be dispensed and shipped directly to the patient by a licensed pharmacy or authorized fulfillment provider.

Once medication has been shipped, medication and shipping charges are generally non-refundable.

Lost, delayed, damaged, improperly delivered, or temperature-compromised medication will be handled according to the policies of the dispensing pharmacy and shipping carrier.

If medication appears damaged or compromised upon arrival, do not use or administer it until you have contacted the dispensing pharmacy or healthcare provider for instructions.

6. Incorrect Shipping Information & Missed Deliveries

Patients are responsible for providing an accurate and complete shipping address and for promptly retrieving delivered medication.

Replacement medication, additional shipping, or reshipping costs resulting from an incorrect address, missed delivery, failure to retrieve a package, or improper storage after delivery may be the patient's responsibility.

Replacement eligibility is determined by the dispensing pharmacy and applicable law.

7. Medication Changes & Discontinuation

Individual response to GLP-1 and other prescription treatments varies.

A patient's medication, dose, or treatment plan may be changed or discontinued based on clinical judgment, side effects, contraindications, changes in health status, medication availability, or other medical considerations.

Medication that has already been dispensed generally cannot be returned or refunded solely because treatment is later changed or discontinued.

8. Results Are Not Guaranteed

InXS IV Hydration does not guarantee specific results from IV hydration, injectable therapies, GLP-1 medications, weight-management programs, or other wellness services.

Lack of a desired outcome, including a particular amount or rate of weight loss, does not by itself qualify a patient for a refund.

9. Third-Party Fees

Certain services may involve independent third parties, including medical providers, Good Faith Exam providers, laboratories, pharmacies, telehealth services, payment processors, or shipping carriers.

Fees charged for services already performed by third parties may be non-refundable and may be governed by the third party's own cancellation and refund policies.

10. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or charged more than once for the same service, please contact us promptly so the transaction can be reviewed.

Confirmed billing errors will be corrected as appropriate.

11. Exceptional Circumstances

We understand that unusual circumstances can occur.

InXS IV Hydration may review refund, cancellation, or account-credit requests individually when appropriate. Any discretionary refund or credit does not create an obligation to provide the same accommodation in future circumstances.

Nothing in this policy limits any refund, replacement, or other right that a patient is entitled to receive under applicable law.

12. Appointment Reservation & Cancellation Policy

A $50 reservation deposit is required to secure all mobile IV hydration and GLP 1 appointments. The deposit is applied toward the total cost of your treatment and is NOT an additional fee.

We understand that plans change. Appointments canceled or rescheduled at least 24 hours before the scheduled appointment time are eligible for a refund of the reservation deposit or may have the deposit transferred to a new appointment.

Cancellations made less than 24 hours before the appointment, missed appointments, and no-shows will result in forfeiture of the $50 reservation deposit.

Because InXS is a mobile service, your appointment time includes reserved clinical and travel time specifically for you. Please be present and ready at the confirmed location at your scheduled appointment time.

A 15-minute grace period is provided for late arrivals. After 15 minutes, the nurse may need to leave in order to remain on schedule for the next patient. If the appointment cannot proceed because the patient is unavailable after the grace period, the appointment will be considered a late cancellation/no-show and the reservation deposit will be forfeited.

If InXS IV Hydration must cancel your appointment, your reservation deposit will be fully refunded or, at your request, transferred to another appointment.

If treatment cannot proceed for clinical or medical reasons, refunds will be handled according to the services already performed, third-party fees incurred, and applicable clinical policies.

13. Contact Us

Questions regarding cancellations, refunds, appointments, or medication orders may be directed to:

InXS IV Hydration
Phone/Text: (956) 833-1975
Service Area: Rio Grande Valley