PRIVACY POLICY

Effective Date: August 2026

InXS IV Hydration (“InXS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health-related information you provide to us. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, contact us, schedule services, or receive IV hydration, injectable, GLP-1, weight-management, or other wellness services.

1. Information We May Collect

When you interact with InXS IV Hydration, we may collect information including:

• Name, phone number, email address, and contact information

• Date of birth and identifying information necessary for patient care

• Appointment and scheduling information

• Billing and payment information

• Medical history, allergies, medications, and health conditions

• Information related to IV hydration, injectable therapies, GLP-1 or weight-management treatment

• Height, weight, treatment history, symptoms, side effects, progress, and other information relevant to your care

• Information submitted through intake forms, consent forms, questionnaires, messages, or communications with our clinical team

• Website usage information such as browser type, device information, IP address, and cookies when applicable

We collect only information reasonably necessary to provide services, operate our business, communicate with you, and meet applicable legal and clinical requirements.

2. How We Use Your Information

Information collected may be used to:

• Schedule and manage appointments

• Coordinate Good Faith Exams, medical evaluations, telehealth visits, or other required clinical assessments

• Determine eligibility for requested services

• Provide and document IV hydration, injectable therapies, GLP-1/weight-management services, and other treatments

• Coordinate care with physicians, prescribing providers, pharmacies, laboratories, or other healthcare professionals involved in your care

• Process payments and maintain transaction records

• Send appointment confirmations, reminders, follow-up communications, and important service information

• Respond to questions or requests

• Maintain required medical and business records

• Improve our website and services

• Comply with applicable laws, regulations, professional standards, and legal obligations

3. Health Information

Some information you provide may constitute protected or sensitive health information.

Medical information is used only as reasonably necessary to evaluate eligibility, provide treatment, coordinate care, document services, and meet applicable healthcare requirements.

Information concerning GLP-1 or other prescription therapies may be shared with authorized healthcare providers, pharmacies, laboratories, or other entities involved in evaluating, prescribing, dispensing, monitoring, or coordinating your treatment when appropriate.

4. How Your Information May Be Shared

We do not sell your personal or medical information.

Information may be shared when reasonably necessary with:

• Physicians and other licensed healthcare providers involved in your care

• Medical evaluation or telehealth providers

• Pharmacies and medication fulfillment providers

• Laboratories

• Electronic medical record, scheduling, or patient-management platforms

• Payment processors

• Technology providers that help operate our website or services

• Professional advisers or service providers when legally appropriate

• Government agencies, regulators, courts, or law enforcement when disclosure is required by law

We limit disclosures to information reasonably necessary for the applicable purpose.

5. GLP-1 & Prescription Medication Information

If you participate in GLP-1 or other prescription-based weight-management services, additional medical information may be required to determine whether treatment is clinically appropriate.

This may include medical history, current medications, allergies, previous weight-management treatments, height, weight, laboratory information, pregnancy-related screening when applicable, treatment response, side effects, and other information requested by your healthcare provider.

This information may be communicated among authorized members of your care team as necessary to evaluate, prescribe, dispense, administer, or monitor treatment.

6. Payments

Payment information may be processed through third-party payment processors.

InXS IV Hydration may not directly store complete credit or debit card information when transactions are processed through an external payment provider. Those providers maintain their own privacy and security practices.

7. Website Cookies & Technology

Our website may use cookies and similar technologies to operate properly, understand website usage, remember preferences, and improve the user experience.

Third-party services integrated into the website may also collect information according to their own privacy policies.

You may be able to control certain cookies through your browser or device settings.

8. Text Messages & Electronic Communications

If you provide your telephone number or email address, we may use it for appointment confirmations, reminders, treatment-related communications, follow-up information, and other communications you have requested or authorized.

Electronic communication carries inherent privacy risks. You should avoid sending sensitive medical information through unsecured communication methods unless instructed to do so.

Marketing communications, when used, will be handled in accordance with applicable consent and opt-out requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information.

However, no website, electronic communication system, or electronic storage method can be guaranteed to be completely secure.

10. Medical Records

Clinical documentation and medical records may be maintained separately from general website information through electronic medical record systems or other healthcare platforms used by InXS IV Hydration and/or affiliated healthcare providers.

Medical records are maintained and handled according to applicable legal and professional requirements.

11. Your Privacy Rights

Depending on applicable law and the nature of the information involved, you may have rights regarding your personal information, including requesting access to or correction of certain information.

Additional rights may apply to medical information maintained by healthcare providers or healthcare systems involved in your treatment.

Requests regarding your information may be submitted by contacting us using the information below.

12. Third-Party Websites & Services

Our website may contain links to or integrations with third-party services, including scheduling platforms, payment processors, telehealth providers, laboratories, pharmacies, or other healthcare services.

InXS IV Hydration is not responsible for the privacy practices of independent third parties. Their own privacy policies and terms may apply when you use their services.

13. Children's Privacy

InXS IV Hydration does not knowingly collect personal information from children through this website except when necessary for services lawfully provided with appropriate parent or legal guardian involvement and authorization.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The current version will be posted on this website with an updated effective date.

15. Contact Us

Questions regarding this Privacy Policy or requests concerning your personal information may be directed to:

InXS IV Hydration
Phone: (956) 833-1975
Service Area: Rio Grande Valley